Seller/Manufacturer
The website www.caffemonfote.com sells products under the Caffè Monforte and MonforteChoc brands manufactured by
Torrefazione Monforte s.r.l.
REA CB-124582
VAT No. IT01645990704
C.da Pesco Farese n. 25/26
86025 Ripalimosani (CB)
Italy
Email: sales@caffemonforte.com
Phone: +39 0874 48 47 23
Prices
All listed prices include VAT.
Order Confirmation
At order confirmation, the buyer receives at the indicated e-mail address a communication from the company attesting the order receipt and preparation.
Shipping charges
Shipping costs are calculated during checkout in the cart, based on the provided shipping address and the quantity/total amount of the order.
For non-EU countries, shipping costs do not include customs duties, which are always the responsibility of the customer.
Shipping
Shipping charges are calculated at the check-out in the chart, depending on the delivery address indicated and total order amount/quantity.
Payment Methods
The Buyer may purchase products online, through the Website, using one of the following payment methods:
- Advance Bank Transfer
The bank details to use are as follows.
IBAN: IT06U0200803805000101121836
BIC: UNCRITM1NB9
Branch: Unicredit spa - Via Mazzini - Campobasso, Italy
- Credit Card (Visa, Mastercard, American Express)
Payment will be processed via the secure PayPal payment gateway. The Seller will never have access to the payment credentials.
- PayPal
The Buyer will have the option to pay by simply entering the login credentials to their PayPal account.
Damages
At order delivery, in case the parcel presents any defects, the customer is required to accept it under reserve from the courier and, then, communicate the non conformities encountered to the seller by writing at sales@caffemonforte.com and enclose the images showing the damages claimed.
In case the non conformities encountered refer only to the external parcel and any damage occurred to the products contained in the parcel, the buyer should not claim any damage. On the contrary, in case the products contained are damaged (cut, opened, broken, etc.), the buyer is kindly requested to inform accordingly the seller. Then, it will be upon Torrefazione Monforte Srl to take care of the issue communicated.
Contract Duration
This sales agreement refers to the individual order placed and is considered concluded upon the shipment of the order from the Seller's facility.
Right of Withdrawal
The Buyer has the right to withdraw from this contract without stating any reason, within 14 days from the delivery of the order, for goods that are not subject to the exclusions provided for in Article 59 of Legislative Decree 206/2005. In particular, goods that are likely to deteriorate or expire quickly are excluded from withdrawal.
To exercise the right of withdrawal, the Buyer must send a written communication by email to sales@caffemonforte.com indicating their personal details, order reference, and the goods to be withdrawn.
After appropriate checks, the Seller will request the Buyer to return the products to Torrefazione Monforte s.r.l., c.da Pesco Farese n. 25/26 – 86025 Ripalimosani (CB) – Italy.
The products must be returned, or in any case received by the Seller, intact (without any signs of wear, abrasion, scratches, deformation, etc.), complete with all their components and accessories, accompanied by any included instructions/notes/manuals, the original packaging, and all original wrappings, and in the same condition as received by the Buyer. Otherwise, the Buyer will not be entitled to any refund.
After verification of the returned products, if the conditions are met, the Seller will refund the Buyer for the cost of the products but not for the shipping fees.
The aforementioned refund will be made by the Seller to the Buyer using the same method of payment received or through another method agreed upon by the parties. It is the Buyer's responsibility to ensure that the Seller is in a position to refund the amount due.
Privacy
The Seller, as the data controller, complies with the provisions regarding the protection of personal data as established by EU Regulation No. 2016/679 and the relevant national legislation, and fulfills the associated obligations by adopting the necessary technical and organizational measures to ensure a level of security appropriate to the risk.
In managing the Website and executing the contract, the Seller processes the Buyer’s data for the purposes and in the manner detailed in the privacy notice pursuant to Article 13 of EU Regulation No. 2016/679, available at the link https://www.caffemonforte.com/en/content/2-terms-and-conditions.
Limitation and Exclusion of Liability
The Seller is committed to ensuring the proper execution of the order and the quality of the products. However, the Seller cannot be held liable for damages arising from shipping delays due to force majeure, malfunctions of third-party systems (e.g., couriers or payment platforms), or errors attributable to third parties.
The Seller’s liability for direct damages is limited to the value of the purchased product, except in cases of willful misconduct or gross negligence.
Governing Law and Jurisdiction
This contract shall be governed by and interpreted in accordance with Italian law.
For any dispute arising from or related to this contract, the competent jurisdiction will be:
- the court of the Buyer’s place of residence or domicile, if the Buyer is a consumer under current legislation, or in the capacity of a final customer and not as a business or professional buyer with a VAT number;
- exclusively, the Court of Campobasso, Italy, in all other cases.
For all matters not expressly provided for herein, the provisions of Italian law shall apply, and in particular, for consumers, Legislative Decrees No. 21/2014 and No. 206/2005 (Consumer Code).
Changes to the Terms and Conditions
The Seller reserves the right to modify, supplement, or update these Terms and Conditions at any time. Any changes will be communicated to the Buyers by publication on the website www.caffemonforte.com.
For orders already in progress, the conditions communicated at the time of order confirmation shall apply.
Campobasso, 24/03/2025